Okaloosa Sheriff’s one of first agencies in country with new 9-1-1 technology

Posted on September 24, 2020 by Staff reports

The Okaloosa County Sheriff’s Office is one of the first agencies in the country to implement a new Motorola Solutions 9-1-1 pilot program that allows citizens to send video, photographs, and recordings directly to dispatchers in the Communications Unit via their cell phones.

“With a few extra clicks, dispatchers can send the 9-1-1 caller a link to use to provide secure video or images in a controlled environment in real time so we can see what they are seeing,” said OCSO Asst. Communications Director Audrey Adams.

The visual content is then stored in a vault for access by OCSO supervisors to boost public and officer safety during an incident, and for evidentiary purposes.

“There is nothing more important to a community’s public safety initiatives than ensuring its residents can provide critical information to a 9-1-1 operator in times of crises, said Lynne Houserman, vice president of Emergency Call Handling, Software Enterprise with Motorola Solutions. In implementing this pilot program, “the agency has cemented itself as a leader in providing the nation’s most innovative emergency call handling solutions to its community.”

“We are so very excited to be able to offer this to our citizens. We believe it’s going to be of great benefit to the community,” added Adams.

For more on Command Central 9-1-1 Citizen Input, check out our YouTube video:

You can also find additional information at MotorolaSolutions.com/software